Last updated: [May 8, 2025]
Shipping Policy
- Processing Time: All orders are processed within 2–3 business days.
- Shipping Time: Domestic orders (within China) typically arrive within 3–7 business days. International orders may take 7–21 business days, depending on the destination and customs.
- Tracking: A tracking number will be provided once your order is shipped.
- Shipping Fees: Calculated at checkout based on your location.
- Note: During holidays or high-volume periods, shipping may be delayed.
Refund & Return Policy
- Return Window: You may request a return within 14 days of receiving your order.
- Eligible Conditions: Items must be unused, in original packaging, and in resellable condition.
- Non-Returnable Items: Custom-made or personalized items are non-refundable unless defective.
- Refund Process: Once we receive your return, refunds will be processed to your original payment method within 7–10 business days.
- Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Damaged or Incorrect Orders
If you receive a damaged item or the wrong product, please email us within 3 days of delivery at contact@gugu.org.cn with your order number and photos. We’ll make it right—either by sending a replacement or issuing a full refund.
Contact Us
For any questions regarding your order, shipping, or returns, feel free to reach out at contact@gugu.org.cn.
We’re here to help and want you to be 100% happy with your Gugu experience.